Ticket Status Updates

When we import data into Travel Analytics, we automatically correct the ticket status based on the following:

Ticket Type = TICKET ISSUE

  • If invoiced amount (amount paid) is > 0 then ticket status = Normal
  • If invoiced amount (amount paid) is = 0 then ticket status = Exchange Ticket
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund

Ticket Type = EMD

  • If invoiced amount (amount paid) is > 0 then ticket status = Normal
  • If invoiced amount (amount paid) is = 0 then ticket status = Normal
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund

Ticket Type = ACM

  • If invoiced amount (amount paid) is > 0 then ticket status = Normal
  • If invoiced amount (amount paid) is = 0 then ticket status = Normal
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund

Ticket Type = REFUND

  • If invoiced amount (amount paid) is > 0 then ticket status = Additional Collection
  • If invoiced amount (amount paid) is = 0 then ticket status = Additional Collection
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund

Ticket Type = TICKET EXCHANGE

  • If invoiced amount (amount paid) is > 0 then ticket status = Exchange Ticket
  • If invoiced amount (amount paid) is = 0 then ticket status = Exchange Ticket
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund

Ticket Type = VOID

  • If invoiced amount (amount paid) is > 0 then ticket status = Void
  • If invoiced amount (amount paid) is = 0 then ticket status = Void
  • If invoiced amount (amount paid) is < 0 then ticket status = Void

Ticket Type = NULL (or Blank)

  • If invoiced amount (amount paid) is > 0 then ticket status = Normal
  • If invoiced amount (amount paid) is = 0 then ticket status = Exchange Ticket
  • If invoiced amount (amount paid) is < 0 then ticket status = Refund
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